Terms & Conditions
Online Sopping - Delivery and Postage
Due to the structure of our ecommerce site, all products are shown as in stock. However these will be ordered from our suppliers and therefore immediate or next day delivery is not possible.
Ordered goods will normally be delivered within 7 working days of your order being accepted, unless otherwise notified to you by us and, in any event, within 30 days of your order. If we are unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund of any sum that has been paid by you (or debited from your credit card.) We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Delivery charges apply to Mainland UK addresses only. Any other addresses will require a separate charge. Please call for a quote.
There is a standard charge of £9.95 for each order. Some items may be delivered directly from the manufacturer. In all other instances, delivery will be made by InterParcel subject to their own restrictions and delivery rules.
Please ensure that the correct delivery address is entered when placing your order and someone will be there to collect the goods as a signature of an adult is required upon delivery. If you are not there to receive your goods, any additional charges for delivery or storage will be incurred by you, the customer.
Saturday deliveries may be possible at an extra charge.
Applicable POSTCODES eligible for FREE delivery are : those starting ME (excluding ME13), DA (excluding DA18,DA8,DA16), BR8, TN12, TN10.
Unfortunately we are unable to extend this service to other postcodes at this time.
The following restrictions apply :
Delivery will be made to ground floor of specified delivery address only. If the property is on double yellow lines or red route then access will be regarded as restricted and delivery will not be made. A charge of £20 will be made if the delivery attempt fails due to this information not being given at time of purchase. If you have concerns about access restrictions to your property, please call on 01634 722229.
Fully Fitted Kitchens Terms and Conditions
Due to the fact that we are a small business, we are only able to extend this offer to local customers within a 20 mile radius of our showroom; those postcodes eligible being those starting ME (excluding ME13), DA (excluding DA18,DA8,DA16), BR8, TN12, TN10. Any other interested parties, please call 01634 722229, or visit our showroom. This offer cannot be used in conjunction with any other promotions being offered by Rochester Court Interiors.
Faulty Goods
Please inspect your item for any signs of damage on delivery and contact us immediately. Any claim by you that an item is defective or not of satisfactory quality, must be notified to us within 48 hours of delivery either by phone, e-mail or letter. If your claim is valid, we shall replace the item in question free of charge, or refund in full the payment made in respect of that item. Such replacement or refund is conditional upon the faulty goods in question having been returned to us. We shall be under no liability in respect of any defect in the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow instructions (oral or written), misuse or alteration or repair of the ordered goods without our approval.
Returns Policy and Cancellation Rights
You have the right to cancel standard orders for any reason within 7 working days after the day on which you received the goods. Goods that are manufactured or supplied as a special order cannot be cancelled. If you exercise your right of cancellation after the goods have been delivered to you then you must return them at your own cost, in the original packaging, unused and in an otherwise re-saleable condition. Please inform us before sending.
Once you have notified us that you are cancelling the contract, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods within 30 days.
WEEE Regulations (disposal of old electrical or electronic waste)
It is very important that old appliances are disposed of responsibly. Rochester Court Interiors provides an ‘In store take back’ facility which allows customers to bring their old appliance to our showroom for proper disposal, when they buy a new replacement product from us, either in store or on-line. This is on a like for like basis and we have the right to refuse any item which we do not feel conforms to this, or make a charge for taking back the item.
For customers that are unable to take advantage of this facility, we urge them to contact their local council to find their nearest local civic amenity site (tip) which accepts WEEE. Alternatively, with bulky items, the local council should have a Bulky Items collection service. Please contact your local council for advice. If an item is still usable, then try to find a locally active re-use scheme.
Local sites to us that accept WEEE are Ambley Road, off Hoath’s way, Gillingham, and Shawstead Road, Capstone, Chatham, or Sundridge Hill, Cuxton.
When Rochester Court Interiors installs a kitchen, we are able to accept back all old electrical waste except fridges.
Privacy Policy
Your security and privacy is important to us. Rochester Court Interiors will not share your data with any other third party. Any data you provide to us will be used for that transaction only, and any information stored will be for our own book-keeping requirements.
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